AncestryProGenealogists - No results on 2 different test

My Xmas present was an DNA kit. I mailed 1st one February and got no results. Mailed 2nd kit April 1st. No results! Customer service said to hold and they hung up phone. must be so far behind with their testing that they don't care for new customers. I think it has much to do with our Zip Codes. Sad
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